As part of its drive to improve the quality and promptness of service to the citizens, the Local Body has released "The Citizen Charter" to achieve the twin purpose of streamlining public service and informing the citizens of their rights and responsibilities.
This is a commitment to provide efficient and prompt services to the citizens in the expectation that the citizen will reciprocate and involve themselves in the healthy growth and upkeep of the city.
According to U.P. Nagar Palika Parishad Act 1959, Nagar Palika Parishad has been handed over the responsibility to avail certain public services to the citizens.
As per the 74 th ammmendment, ther has been a considerable increase in the responsibilities of the local bodies. Thus it's the responsibility of these bodies to include, time bound programmes for availing the fundamental public services to the citizens, in the citizen charter.
Keeping in mind, a citizen charter is being presented by Nagar Palika Parishad under which the information regarding time bound proceedings related to street lightening , transportation, sanitation, road maintenance, water clearance, recovery of taxes and fees, vertinary services. release of dead bodies of dead animals etc. will be provided to the citizens.
This citizen charter is being presented, keeping in view the following aims and objectives:-
  (01) :- To advertise the different works carried out by Nagar Palika Parishad on large scale.
  (02) :- To ensurje the quality of services provided.
  (03) :- Influencial solutions of the public complains
  (04) :- To ensure the replies and actions as per the standards in relation with the public services.
  (05) :- To maintain transparency at every level.
  (06) :- To regularize the public services.
  (07) :- To generate awareness for public participation for public services.
Our Resolution : Continuous Services.

Our Determination : High grade quality assurance.
Following action will be taken on not being prompt in taking appropriate steps to solve the complains done by the citizens.
  (01) :- To give an explanation for not taking any action after complaints.
  (02) :- Warning if the explanation is found to be satisfactory.
  (03) :- Strict warning if the appropriate action is not taken after 6 complaints.
  (04) :- Departmental action on not taking any action after 6 complaints.

In keeping with resolve of the State Government to provide an efficient administration, the Local Body adopts the principle of a "SMART" administration, that as "Simple, Moral, Accountable, Responsive and Transparent" administrators, their aim is to create a local administrative machinery that achieves public expectation and which will create an ever lasting partnership between the citizens and the administration, which is an endeavour to building a brighter tomorrow.

This charter is a promise to our customers that we wish to stand by.